Troubleshooting
Having connectivity issues?
Faulty?
Or your connection is too slow / unusable at times / your phone or internet drops out / you frequently experience error messages from various applications
Fault logging tips
Line Test
The help desk may offer to run a 24hr line test for ADSL/VDSL.
Only a small part of your “connection” is actually tested.
Changes
Was anything changed prior to the fault?
Neighbour
Check with a neighbour on the same system
Keep Records
Note down what happened and when. Also when you contacted your Provider and what they said or did.
Understand
When a Technician comes you want to be sure you understand what the fault is/was and how to prevent it. Otherwise you will be logging the fault again.
How to Complain
By this stage it is VERY frustrating, let’s acknowledge that. You’ve got better things to do.
If your incident IS closed, you can lodge a complaint with your provider – some common links follow:
If you have ongoing issues, there is a formal complaint process you can follow:
Telecommunications Dispute Resolution (TDR) is a free and independent service to help consumers manage complaints about any product or service from their telecommunications provider.