{"id":6380,"date":"2026-10-30T20:26:07","date_gmt":"2026-10-30T07:26:07","guid":{"rendered":"https:\/\/ruralconnect.co.nz\/wp\/?page_id=6380"},"modified":"2026-10-30T20:34:03","modified_gmt":"2026-10-30T07:34:03","slug":"how-to-get-attention-to-connectivity-issues","status":"publish","type":"page","link":"https:\/\/ruralconnect.co.nz\/wp\/troubleshooting\/how-to-get-attention-to-connectivity-issues\/","title":{"rendered":"How to Get Attention to Connectivity Issues"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6380\" class=\"elementor elementor-6380\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9e8b2bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e8b2bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48afd9f\" data-id=\"48afd9f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-500954f elementor-widget elementor-widget-heading\" data-id=\"500954f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to get attention to connectivity issues<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73ec238 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73ec238\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b253c76\" data-id=\"b253c76\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33589ad elementor-widget elementor-widget-image\" data-id=\"33589ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"288\" src=\"https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-Header-Image-2-300x288.jpg\" class=\"attachment-medium size-medium wp-image-6336\" alt=\"\" srcset=\"https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-Header-Image-2-300x288.jpg 300w, https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-Header-Image-2-768x737.jpg 768w, https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-Header-Image-2.jpg 918w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-187a733 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"187a733\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c9b370\" data-id=\"5c9b370\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7af0946 elementor-widget elementor-widget-text-editor\" data-id=\"7af0946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We can get fobbed off too easily \u201cMy provider says they need 3 people to confirm the fault\u201d. \u201cYou need to reset your phone (which will end your call)\u201d.\u00a0 \u201cTake your phone to a shop to be checked\u201d. \u201cWe\u2019ll mail you a new router\u201d and so on.<\/p><p>Tips (in order of approach)<\/p><ol><li><strong>If you have some or minimal access to the internet (neighbours place or other) log a complaint on your providers website<\/strong>, or use their complaint phone number options. Links to \u201cbig 3\u201d sites follow.\u00a0\u00a0 With Starlink the chatbot is actually pretty good and its rare the problem is a network outage for them, less so for our smaller NZ infrastructure.\u00a0<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81f03d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81f03d3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1b1af74\" data-id=\"1b1af74\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d12b392 elementor-widget elementor-widget-image\" data-id=\"d12b392\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-Tips-Image-2-300x200.png\" class=\"attachment-medium size-medium wp-image-6338\" alt=\"\" srcset=\"https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-Tips-Image-2-300x200.png 300w, https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-Tips-Image-2-768x512.png 768w, https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-Tips-Image-2.png 800w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41c9d8e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41c9d8e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-906f6a8\" data-id=\"906f6a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-652f146 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"652f146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>THIS GETS YOU PAST LEVEL 1 SUPPORT<\/p><ul><li><a href=\"https:\/\/www.spark.co.nz\/online\/help\/contact-us\/feedback\">https:\/\/www.spark.co.nz\/online\/help\/contact-us\/feedback<\/a><\/li><li><a href=\"https:\/\/one.nz\/contact\/feedback\/complaints\/\">https:\/\/one.nz\/contact\/feedback\/complaints\/<\/a><\/li><li><a href=\"https:\/\/www.2degrees.nz\/help\/ways-to-reach-us\/feedback\/give-us-feedback\">https:\/\/www.2degrees.nz\/help\/ways-to-reach-us\/feedback\/give-us-feedback<\/a><\/li><\/ul><p>IF NO JOY within a day or so then\u2026<\/p><ol><li><strong>2. Go to the <\/strong><a href=\"https:\/\/www.tdr.org.nz\/\"><strong>Telecommunication\u2019s Dispute Resolution Service (TDR)<\/strong><\/a><\/li><\/ol><p>Your provider must be registered with the TDR, otherwise your option is Disputes Tribunal (see below).<\/p><p>THIS COSTS THE PROVIDER and gets the attention of Manager\u2019s fairly damn quick.\u00a0 In fact if you mention it in your emails to them under the complaint form, it seems to completely change their responses to being more helpful.\u00a0 It\u2019s pretty easy to fill out the form and covers a wide range of issues.\u00a0 You are heading into complaint territory now.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0501486 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0501486\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f825d5\" data-id=\"7f825d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bd4dbe elementor-widget elementor-widget-image\" data-id=\"8bd4dbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"145\" src=\"https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-TDR-image-2-300x145.jpg\" class=\"attachment-medium size-medium wp-image-6339\" alt=\"\" srcset=\"https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-TDR-image-2-300x145.jpg 300w, https:\/\/ruralconnect.co.nz\/wp\/wp-content\/uploads\/2026\/09\/Issues-TDR-image-2.jpg 740w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e8138b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e8138b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a7d226\" data-id=\"2a7d226\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6713812 elementor-widget elementor-widget-text-editor\" data-id=\"6713812\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/www.tdr.org.nz\/our-role\/what-tdr-can-consider\">https:\/\/www.tdr.org.nz\/our-role\/what-tdr-can-consider<\/a><\/li><li><a href=\"https:\/\/www.tdr.org.nz\/make-complaint\">https:\/\/www.tdr.org.nz\/make-complaint<\/a><\/li><\/ul><p>THIS SHOULD BE AS FAR AS YOU NEED TO GO, however if the provider is not a member of the TDR OR there is money owing or loss\/claim\/damages unresolved you might need to move to the last option<\/p><p><strong><span style=\"font-size: 16px;\">3. Log a claim with the Dispute Resolution Service \u2013 firmly in complaint territory now.<\/span><\/strong><\/p><p>This is an interesting one. Although there is a small cost to this service, these guys do not have to follow the law exact. They CAN make a ruling for the<b> \u201c<\/b>greater good\u201d.\u00a0 This is generally c) For disputes about money (i.e. what is owed and\/or loss or damage) OR if your provider isn\u2019t a member of the TDR.<\/p><p>Most providers are pretty good at contracting out of any liability here but noting above\u2026.do not have to follow the law exact.\u00a0\u00a0<\/p><ul><li><a href=\"https:\/\/www.disputestribunal.govt.nz\/can-help-with\/\">https:\/\/www.disputestribunal.govt.nz\/can-help-with\/<\/a><\/li><li><a href=\"https:\/\/www.disputestribunal.govt.nz\/how-to-make-a-claim\/\">https:\/\/www.disputestribunal.govt.nz\/how-to-make-a-claim\/<\/a><\/li><li>Here is an example case\/decision &#8211; <a href=\"https:\/\/www.disputestribunal.govt.nz\/assets\/Documents\/Decisions\/TN-v-A-Ltd-2024-NZDT-752-1-October-2024.pdf\">https:\/\/www.disputestribunal.govt.nz\/assets\/Documents\/Decisions\/TN-v-A-Ltd-2024-NZDT-752-1-October-2024.pdf<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How to get attention to connectivity issues We can get fobbed off too easily \u201cMy provider says they need 3 people to confirm the fault\u201d. \u201cYou need to reset your phone (which will end your call)\u201d.\u00a0 \u201cTake your phone to a shop to be checked\u201d. \u201cWe\u2019ll mail you a new router\u201d and so on. Tips [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":6331,"parent":1907,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6380","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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